Page 395 - Hilti (HK) – Product Catalogue

SERVICES 11

EMERGENCY DELIVERY RETURN ADDITIONAL OPTIONS
Hilti must be notified of all returns within
Keep the site working, no need to send 60 days from delivery. Request for returns ● JOBSITE DELIVERY
teams off-site to source replacement after 60 days of delivery will not be For hard access jobsite, please
tools or consumables. accepted. Proof of purchase is required communicate us the jobsite requirements
for all returned materials. to make a successful order handover
With our emergency delivery service, if (e.g. pre-registration, mandatory protection
we’ve got it in stock we can deliver the Goods must be in saleable condition to wear, etc).
goods you need within few hours. qualify for return. Saleable condition is
defined as those unused items in original ● SATURDAY DELIVERY
Please contact our Customer Service packaging, defect-free and in unbroken Saturday delivery can be performed for
team to arrange emergency delivery. quantities. standard next day only in Hong Kong area.

● COMPLETE DELIVERY
If you wish to receive your order in one
single shipment, please tick “complete
delivery” during online check out (step 2) or
inform our Customer Service team when
Area Hong Macau Area Hong Macau placing the order.
Kong Kong
Remarks: Your delivery order will be processed once
Standard $400 Not Applicable Standard Material returns are subject all of the items are available in stock.
Pricing Pricing to a handling charge of 15%
of the total value of the order
(minimum $200)
Online Pricing Not Applicable Not Applicable
Online Pricing Not available Not available
Order Cut-off 3:00PM Not Applicable
time Order Cut-off 5:00PM 12:00PM
time
*Service not available for areas not accessible by
truck and order weight more than 100kg. *No return accepted for chemical products, etc
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Hilti reserves the final right to interpret the terms
and conditions of return policy.

Customer Hotline: Hong Kong 8228 8118, Macau 00800 8228 8118 Email: hksales@hilti.com
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